Case Support Specialist

Las Vegas, NV; Charlotte, NC; Los Angeles, CA

About SonaCare Medical:

SonaCare Medical is a world leader in minimally invasive focused ultrasound (HIFU) technologies. SonaCare Medical is committed to developing focused ultrasound related technologies that support precise and innovative procedures for the treatment of a range of medical conditions. SonaCare Medical, with its subsidiary Focus Surgery, Inc., designs and manufactures medical devices, including the following: Sonablate®, which has 510(K) clearance in the U.S. under a De Novo regulatory classification; Sonablate® 500, which has CE Marking and has obtained regulatory authorization in more than 49 countries outside the U.S.; Sonatherm® laparoscopic HIFU surgical ablation system, which has 510(K) clearance in the U.S., has CE Marking and has obtained regulatory authorization in more than 30 countries outside the U.S.


The Case Support Specialist oversees the technical support of clinical cases specifically related to the use and support of the hardware employed to treat a patient. The primary responsibility of Case Support Personnel (CSP) is to service the needs of the physician user of company technology.

Duties and Responsibilities:

  • Supports efforts to train facility personnel on the use of SCM technology installed at the facility.
  • Supports efforts to train facility personnel on trouble shooting SCM technology installed at the facility.
  • Provides technical support for the live cases delivered by a given physician at a facility.
  • Services SCM technology that malfunctions during clinical use when they already are at the facility.
  • May provide Telemedicine Support.
  • May provide Service Support.
  • Work closely with the Senior Clinical Account Manager to ensure satisfactory Customer experience with Company technology.
  • All other duties, as assigned.


  • Prostate biopsy sonography experience, required.
  • Surgical, urology, or cryosurgery, preferred.
  • Strong comprehension of anatomy & physiology, required.
  • Strong verbal, written and interpersonal communication skills, required.
  • Ability to professionally manage confidential information.
  • Ability to excel under pressure.
  • Excellent written and oral communication skills, for technical and non-technical audiences.
  • Strong problem-solving and motivational skills. Enthusiastically persists until corporate objectives are achieved. Possess a sense of high energy and sense of urgency to react to situations quickly and decisively.
  • Cryosurgery techs and sonographers with prostate experience, preferred.
  • The following immunizations / vaccinations are required for employment: Hepatitis A & B, Chicken Pox, MMR Vaccine (Measles, Mumps & Rubella’s), Tetanus, Tuberculosis, and Influenza. Proof of prior immunization is required. Should all immunizations / vaccinations not be up-to-date, company will pay for immunizations to be completed during first 90 days of employment.




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HIFU company


10130 Perimeter Pkwy, Suite 250
      Charlotte, NC 28216

(888) 874-4384

Mon - Fri: 9:00 - 5:00

Latest News

10 April 2018

Over 120 urologists gather at Imperial College London to learn new diagnostic techniques and minimally invasive focal approaches for treating prostate cancer.

05 April 2018

CHARLOTTE, NC (PR NEWSWIRE) APRIL 05, 2018 – SonaCare Medical, the leading developer and manufacturer of high intensity focused ultrasound (HIFU) technologies, announces the enrollment of over 100 patients from...