Case Support Specialist

Las Vegas, NV; Charlotte, NC; Los Angeles, CA

About SonaCare Medical:

SonaCare Medical is a world leader in minimally invasive focused ultrasound (HIFU) technologies. SonaCare Medical is committed to developing focused ultrasound related technologies that support precise and innovative procedures for the treatment of a range of medical conditions. SonaCare Medical, with its subsidiary Focus Surgery, Inc., designs and manufactures medical devices, including the following: Sonablate®, which has 510(K) clearance in the U.S. under a De Novo regulatory classification; Sonablate® 500, which has CE Marking and has obtained regulatory authorization in more than 49 countries outside the U.S.; Sonatherm® laparoscopic HIFU surgical ablation system, which has 510(K) clearance in the U.S., has CE Marking and has obtained regulatory authorization in more than 30 countries outside the U.S.

Summary:

The Case Support Specialist oversees the technical support of clinical cases specifically related to the use and support of the hardware employed to treat a patient. The primary responsibility of Case Support Personnel (CSP) is to service the needs of the physician user of company technology.

Duties and Responsibilities:

  • Supports efforts to train facility personnel on the use of SCM technology installed at the facility.
  • Supports efforts to train facility personnel on trouble shooting SCM technology installed at the facility.
  • Provides technical support for the live cases delivered by a given physician at a facility.
  • Services SCM technology that malfunctions during clinical use when they already are at the facility.
  • May provide Telemedicine Support.
  • May provide Service Support.
  • Work closely with the Senior Clinical Account Manager to ensure satisfactory Customer experience with Company technology.
  • All other duties, as assigned.

Qualifications/Specifications

  • Prostate biopsy sonography experience, required.
  • Surgical, urology, or cryosurgery, preferred.
  • Strong comprehension of anatomy & physiology, required.
  • Strong verbal, written and interpersonal communication skills, required.
  • Ability to professionally manage confidential information.
  • Ability to excel under pressure.
  • Excellent written and oral communication skills, for technical and non-technical audiences.
  • Strong problem-solving and motivational skills. Enthusiastically persists until corporate objectives are achieved. Possess a sense of high energy and sense of urgency to react to situations quickly and decisively.
  • Cryosurgery techs and sonographers with prostate experience, preferred.
  • The following immunizations / vaccinations are required for employment: Hepatitis A & B, Chicken Pox, MMR Vaccine (Measles, Mumps & Rubella’s), Tetanus, Tuberculosis, and Influenza. Proof of prior immunization is required. Should all immunizations / vaccinations not be up-to-date, company will pay for immunizations to be completed during first 90 days of employment.

 

 

 

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Latest News

03 July 2018

Sonablate® HIFU used in study to treat clinically significant nonmetastatic prostate cancer achieves complete pad-free urinary continence in 98% of men.

17 May 2018

SonaCare Medical congratulates Naren Sanghvi on his receipt of The William and Francis Fry Honorary Fellowship for Contributions to Therapeutic Ultrasound